Spearheaded Olympics Innovation Framework optimisation project.
Succeeded in introducing a human-centred design approach to delivery of digital products and service concepts for Tokyo 2020.
Drove ad sales revenues by improving the viewer experience for EuroSport Player subscribers.
Successfully launched a content-rich educational diamond discovery experience for the Chinese market.
Evidence based research to feed end-user requirements to a prioritised product roadmap.
Implementation of design workflows, processes, tools & resources to optimise ways of working and velocity.
Optimised cross-channel services to orchestrate a seamless luxury customer experience.